Regretting
the decision not to purchase a bamboo style in-tray in a large UK Supermarket store a few weeks
before, I decided to have a look online. After searching on a few retail sites I
eventually found what I had been looking for at Rymans. I duly ordered so I
could collect the item in store as it was close to where I was working at the
time
A few days
later, I found myself quite close to the store and even though I hadn’t heard
anything, I thought I’d enquire to see if my item had arrived.
I
approached the desk and was greeted courteously by the assistant. I was
explaining the reason for my visit when, a lady verbally cut across rudely
saying “deliveries don’t come in until Thursday”. That was me told and clearly
this lady (the Store Manager) couldn’t wait to get me out of the store as she
clearly had something more important to do than helping customers.
Well, I had
a choice I suppose, I could go home and cancel my order or I could come back on
Thursday. I decided to come back on Thursday after I received the email
confirmation.
I left work
at 5pm on that Thursday and arrived at the store around 5.20 to be greeted with
“ the store shuts in 10 minutes”. I was determined to get my item and in the 9
minutes and 50 seconds that remained I made my way to the counter and collected
it.
I won’t be
using Rymans again based on the interactions in the Cardiff store.
Perhaps
someone needs to explain to the staff in this store that if customers stop
walking through the door, then the staff will have something more important to
do with their time i.e. find a new job.
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